Relay

Call sheet

Prod. no. 07

Production: Relay
Client: Relay Support
Category: AI · Support copilot
Year: 2026
Role: LLM integration, RAG
Team: 4 people
Director: StackBridge

Shipped 2026

Glowing orange AI lettering on a dark background

A-cam · relay-support-copilot

The short version

An AI copilot that drafts support replies, with agents in control.

Outcome

58%

Of replies drafted by the copilot

SC 01

The brief

Relay's support team answered the same forty questions all day while the answers sat in a help centre nobody searched. Hiring couldn't keep up with the tickets.

They wanted AI that helps agents rather than replacing them: drafts grounded in their own docs and past tickets, easy to check, and never sent without a person.

SC 02

What we did

01Gathered two years of solved tickets and help articles into a clean knowledge base
02Built retrieval that cites its sources, so agents can check every draft
03Designed the copilot panel inside the helpdesk agents already use
04Wrote an evaluation suite that scores drafts before any prompt change ships
05Rolled out to one team, tuned on their feedback, then opened it to everyone

SC 03

Design → code

One crew on both sides. The frame on the left is the Figma file; the panel on the right is the code that shipped. Type, spacing and colour carry straight across, and nothing gets lost in a handoff.

Hero / Desktop

Relay

1440 × 900

relay-support-copilot/Hero.tsxTSX