Carepoint

Call sheet

Prod. no. 03

Production: Carepoint
Client: Carepoint Health
Category: Health · Patient portal
Year: 2025
Role: UX research, web + mobile
Team: 4 people
Director: StackBridge

Shipped 2025

A phone and laptop showing a clean booking interface

A-cam · carepoint-patient-portal

The short version

Appointments, results and messages in one calm patient portal.

Outcome

2×

Faster appointment booking

SC 01

The brief

Carepoint's patients were booking by phone because the old portal took eleven taps and a password reset to see a doctor. Many of them were over sixty.

We were asked to redesign the portal end to end (booking, test results and secure messages) and make it work as well on an old Android phone as on a desktop at the clinic.

SC 02

What we did

01Ran research sessions with patients over sixty, in the clinic and at home
02Cut booking from eleven steps to four, testing each version with real patients
03Designed large, high-contrast components that pass WCAG AA by default
04Built the web and mobile front ends against Carepoint's existing records API
05Measured booking time before and after launch, and fixed what the numbers showed

SC 03

Design → code

One crew on both sides. The frame on the left is the Figma file; the panel on the right is the code that shipped. Type, spacing and colour carry straight across, and nothing gets lost in a handoff.

Hero / Desktop

Carepoint

1440 × 900

carepoint-patient-portal/Hero.tsxTSX